Tech Product Support
Role details
Job location
Tech stack
Job description
- Troubleshoot and resolve technical issues related to McKesson Specialty Health Technology Products via phone, email, and chat.
- Document all support interactions, including problem descriptions, resolutions, and follow-up actions, in the ticketing system.
- Escalate complex issues to senior support engineers or development teams as needed, ensuring timely resolution.
- Provide clear and concise instructions to users on product usage, features, and best practices.
- Develop and maintain a strong understanding of McKesson Specialty Health Technology Products, including new releases and updates.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
- Identify recurring issues and collaborate with product development to implement permanent solutions.
- Participate in testing new product features and updates to ensure quality and usability.
- Maintain a high level of professionalism and customer service in all interactions.
Requirements
Associate's or Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent practical experience., * 1-3 years of experience in technical product support, preferably in a healthcare or software environment.
- Strong understanding of software applications, operating systems (Windows, macOS), and networking fundamentals.
- Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues efficiently.
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong customer service orientation and a commitment to user satisfaction.
- Experience with healthcare IT systems (e.g., EHR/EMR) is a plus.
- Ability to adapt to new technologies and learn quickly.
- Familiarity with healthcare industry terminology or clinical workflows is a plus
- Ability to prioritize and manage multiple tasks simultaneously.
Benefits & conditions
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$22.57 - $37.61
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
