IT Support Specialist

CompTech is seeking a qualified, cleared,Critical Cloud & Infrastructure IT Support Specialist to support mission-critical cloud and infrastructure environments. This role is responsible for the planning, coordination, and delivery of IT support services, including system installation, configuration, troubleshooting, user assistance, and training, while ensuring high levels of system availability, performance, and security. The specialist supports operations in compliance with DoD cybersecurity policies, FedRAMP, and the Risk Management Framework (RMF), responds to incidents and service requests, and collaborates with engineering, cybersecurity, and operations teams to ensure secure, reliable, and compliant service delivery., * Diagnosing, analyzing and resolving technical issues in response to customer-reported incidents and service requests, ensuring timely resolution in accordance with established service levels.

• Performing planning and analysis of IT support workflows and operational processes to improve efficiency, effectiveness, and service quality.
• Researching, analyzing, and reporting on incident trends, recurring issues, and system performance patterns to support root cause analysis and continuous improvement initiatives.
• Developing and maintaining problem tracking databases and knowledge repositories to support incident management, reporting, and operational transparency.
• Creating technical documentation and training materials and conducting computing and information systems training sessions for end users and support staff.
• Installing, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices in support of enterprise and mission-critical systems.
• Performing system backup, restoration, and recovery operations to ensure data integrity, system availability, and continuity of operations.
• Consulting with users and stakeholders to identify system requirements, operational needs, and functional gaps, providing recommendations for solutions.
• Conducting feasibility studies, alternatives analyses, and trade-off assessments to support technical decision-making and system enhancements.
• Preparing business cases, technical justifications, and supporting documentation for proposed system improvements or investments.
• Ensuring strict adherence to DoD and DLA information security and cybersecurity policies, including the application of security controls, risk management principles, and continuous monitoring practices.
• Supporting compliance with RMF, NIST, and applicable DoD cybersecurity standards, ensuring systems are operated and maintained in a secure and authorized state.

Six (6) years of progressive experience in the field of Information Processing including hands - on experience supporting Department of Defense (DoD) IT hosting solutions. Years of experience should encompass:

• Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions.
• Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.