Administrative Professional - Adult Svcs/Front Desk

ESSENTIAL FUNCTIONS: (Essential functions of this position are listed below. The position also includes additional functions as needed and/or assigned by supervisor.)

• Verifies client insurance benefits, applicable copayment, and any balances due prior to the appointment.
• Sends appointment reminders to clients per client preference.
• Arranges for and documents use of interpreter services, or other auxiliary aids as necessary to ensure effective communication and access.
• Manages appointments and follows program procedures for client check-in.
• Updates client status and notifies appropriate staff of appointment arrivals, cancellations, and breaks.
• Communicates relevant client status information in the comments of an Appointment or in Client Warnings.
• Requests and collects the client's current information at each visit.
• Performs moderately complex typing and clerical work.
• Updates client data in the Electronic Health Record.
• Scans client documents in a timely manner.
• Files scanned documents in accordance with LMC guidelines "Document Naming Convention" and "Folder List and Content".
• Records and processes Release of Information forms in a timely manner.
• Arranges for good communication by documenting when placing client phone calls and reasons for placing the calls.
• Performs administrative functions of accurately opening and closing client records per LMC policy.
• Coordinates coverage with Supervisor and coworkers for clinic schedules.
• Cross trains in other administrative positions in order to fill in for support of staff during high volume client attendance, staff absences, and staff lunch.
• Greets clients, companions, vendors, and staff in a courteous and timely manner.
• Practices proper phone etiquette.
• Manages phone traffic effectively.
• Assesses for and responds appropriately to client risk situations/events.
• References client "Warnings" related to safety, and updates as needed.
• Uses appropriate de-escalation techniques when a client is complaining or distressed.
• Helps maintain a calm and safe customer environment, which may include notifying a supervisor or law enforcement in a timely manner.
• Communicates with others regarding client risk situations.

• High school diploma or equivalency.
• Basic computer skills which include knowledge of creating folders, saving and retrieving files, e-mail (Outlook), MS Office (Word and Excel), using web browsers such as Internet Explorer and/or Mozilla Firefox, along with operating a keyboard, mouse, and printer., * Must be able to hear conversational speech, visually observe client behaviors for safety and communicate effectively with clients and co-workers.
• Vision requirements include close and distance vision.

Job Type: Full-time, * High school or equivalent (Required), * Customer service: 1 year (Preferred)

• Microsoft Word: 1 year (Preferred)

401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Health savings account, Dental insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance