IT Support Analyst
City of Carmel
Carmel, United States of America
8 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
English Experience level
Junior Compensation
$ 82KJob location
Carmel, United States of America
Tech stack
Access Network
Microsoft Active Directory
Backup Devices
Desktop Computing
Microsoft Software
Networking Basics
Power BI
Laserfiche
SharePoint
TCP/IP
Software Troubleshooting
Peripherals
Adobe
Information Technology
User Accounts
Job description
- Serve as the first line of support by responding to help desk tickets and resolving technical issues efficiently
- Support City employees with hardware, software, and network access needs
- Manage user accounts, permissions, and Active Directory environments
- Install, configure, and maintain computers, operating systems, and peripherals
- Troubleshoot issues and coordinate with vendors for advanced support or repairs
- Assist with automation, scripting, and system improvements
- Train and support users across City departments on essential applications
- Contribute to IT projects that support City services and operations
- Maintain clear, user-friendly documentation
- Assist in evaluating and purchasing new technology solutions
- Administer key platforms such as Laserfiche, SharePoint, Adobe, Power BI, Apple Business Manager, and Microsoft licensing tools
- Provide technical support for City Council meetings and participate in an on-call rotation
Requirements
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Strong knowledge of Microsoft technologies and networking fundamentals (TCP/IP)
-
Hands-on experience in IT support, system administration, or a similar role
-
Understanding of cybersecurity best practices (backups, antivirus, firewalls, etc.)
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Ability to manage multiple priorities in a fast-paced environment
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Strong troubleshooting and critical thinking skills
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Excellent communication skills with a customer-first mindset
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Ability to work independently while contributing to a team, * Bachelor's degree in Computer Science, MIS, Electronic Engineering, or related field + 1-3 years of experience OR
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Associate's degree in a related field + 3-5 years of experience OR
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Equivalent combination of education and experience
Preferred Experience
- Audio/video systems, conferencing platforms, or room automation
- Courtroom or municipal/government technology support
Additional Requirements
- Valid driver's license
- Ability to lift up to 50 lbs and perform equipment setup
- Willingness to participate in on-call rotation and occasional evening/weekend support
