Computer Support / IT Support Analyst

• Monitor and manage ServiceNow (SNOW) ticket queues, including creating, updating, and resolving help desk tickets.
• Diagnose and resolve hardware and software issues for desktops and laptops.
• Provide onsite and remote technical support to end users in a corporate environment.
• Perform daily conference room checks and support Zoom-enabled conference rooms and onsite events.
• Install, configure, and maintain computers, laptops, printers, and peripheral devices.
• Conduct routine maintenance such as system updates, virus scans, and hardware replacements.
• Maintain accurate inventory of IT hardware and software assets.
• Support workstation setup, teardown, and system relocation activities.
• Document IT processes, procedures, and troubleshooting guides, ensuring documentation is current.
• Assist with IT projects and initiatives as assigned.
• Deliver basic training to end users on standard and specialized applications when required.

• Hands-on experience providing onsite and remote IT support in a corporate environment.
• Experience supporting Zoom conference rooms and video conferencing technologies.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent customer service skills with strong attention to detail and follow-up.
• Ability to work independently and collaboratively within a team environment.
• Working knowledge of ITIL and ITSM best practices.
• Strong sense of urgency in responding to incidents and user requests., * 3+ years of relevant IT support experience.
• Basic knowledge of networking concepts.
• Experience supporting macOS environments.
• Ability to troubleshoot video conferencing systems.
• Bachelor's degree or equivalent experience preferred.

Cognizant + Mountain View, CA + $90,000-109,500 per year Cognizant is a leading provider of IT and BPO services, providing critical initiatives to a variety of global clients. The Product Lifecycle Management (PLM) team within our New Pr…, © 2026 Careerjet All rights reserved