Engineering & Operations Customer Support Specialist

Union Power Cooperative has an immediate opening for the position of Engineering and Operations Customer Support Specialist who will provide specialized customer support to the Cooperative's high-volume customers such as homebuilders, developers, and electricians while continuously remaining focused on the Cooperative's Mission and Vision Statements, and the promotion of the Cooperative's Guiding Values., * Transmits and/or receives, organizes, documents, and archives items related to service requests from the Cooperative's high-volume customers such as county and municipal electrical inspection approvals, and any other forms, documents, permits and releases.

• Schedules staking appointments for staking personnel and contractors.
• Promptly updates the status of service requests with regard to (1) and (2) above.
• Serves as a single point of contact for the Cooperative's high-volume customers needing to initiate or seek the status of service requests.
• Processes both temporary and permanent inspections for all Union Power members and creation of Service Orders to process the connection request.
• Dispatch service orders to field personnel.
• Update and maintain data in the digital workflow system that includes appointments, inspections, and service order requests.
• Applies independent judgment regarding the elevation of situations that may involve significant levels of risk.
• Receives reports of damages to the system by UPC personnel and contacts responsible parties to request repairs or create Service Orders and routes to the correct department.
• Stays up to date with all aspects of Union Power Cooperative's services, processes, communications, and operations.
• Contributes ways to improve services, processes, communications, and operations, and inform management on these improvement ideas.
• Provides administrative support to the entire Engineering and Operations division as needed.
• Perform all duties assigned by supervision.

• A high school diploma is required for this position.
• Must be able to communicate verbally and in writing when performing essential functions of the position. Must have a friendly and pleasant demeanor and the ability to communicate effectively with people of various backgrounds and in a variety of situations.
• Must be able to deliver exceptional customer service when communicating via any type of communication.
• Must be able to efficiently organize, coordinate, and complete duties with numerous interruptions.
• Ability to read and interpret both digital and paper maps.
• Must be proficient in the use of Microsoft Office applications.
• Previous utility experience preferred and/or customer service experience preferred.
• Ability to learn fundamentals of electric utility systems and their operation.
• Ability to learn engineering applications such as scheduling applications and customer information systems.
• Must be willing to attend courses related to work.
• Maintains regular and predictable attendance.