Sr. It Support Specialist

We are looking for a reliable and customer-focused IT Support Technician to provide exceptional desktop support for PC and Mac users at our client's headquarters. This role requires not only technical expertise but also a commitment to delivering outstanding service and building trust with end-users., * Deliver friendly, professional, and responsive support for all PCs, Macs, and mobile devices (iPhones, iPads, Android).

• Perform basic network troubleshooting and printer support.
• Assist with laptop replacements, including data migration, application setup, and user configuration.
• Troubleshoot and resolve hardware, software, and connectivity issues promptly.
• Provide clear communication and user training when needed to ensure a positive experience.
• Maintain compliance with company security standards and document processes accurately.
• Collaborate effectively with IT teams to ensure smooth deployments and minimal disruption to users.

• Minimum 5 years of IT support experience, including desktop support for PC and Mac.
• Strong knowledge of Windows operating systems (especially Windows 11) and Microsoft products.
• Hands-on experience with laptop setup, imaging, and data migration.
• Excellent customer service and communication skills-ability to explain technical issues in simple terms.
• Proven reliability and ability to work independently as well as in a team environment., * CompTIA A+ or similar certifications.
• Experience with enterprise-level deployments and IT asset management.
• Familiarity with ticketing systems and AV support., * Ability to lift and move laptops and accessories as needed.

Support, Troubleshooting, Customer service, white glove support Top Skills Details Support,Troubleshooting,Customer service,white glove support Additional Skills & Qualifications White Glove Experience Level Expert Level Job Type & LocationThis is a Contract position based out of New York, NY. Pay and BenefitsThe pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.