Network Technician (L4)

Manage deployment project documentation (daily reports, closing docs, engineering updates) Collect, validate, and submit network test records Perform advanced provisioning, troubleshooting, and software upgrades Provide remote support and mentor field technicians Collaborate with PM and engineering teams Resolve complex technical issues and escalate when required Execute test plans and MOPs (non-intrusive procedures) Commission and provision client equipment Build and troubleshoot circuits end-to-end

7+ years in telecom deployment / network support Experience in advanced provisioning & troubleshooting (mandatory) Understanding of blueprints / MOPs (mandatory) Will be using AWS Automation/Workflows so will need a strong aptitude to jump in and use new platforms. Strong troubleshooting skills for complex network/system issues Experience leading or mentoring technicians during maintenance windows Familiarity with network management tools/platforms Strong communication and documentation skills Ability to work independently and in team environments Valid U.S. Driver s License

Preferred / Nice to Have Experience with client products (preferred, not mandatory overall) Ciena 6500 / RLS required only for L4 level roles Unix/Linux familiarity Background in NOC or remote support environments Experience supporting North American telecom customers, Bachelor s degree (CS/EE) or equivalent experience