ServiceNow Managing Consultant Engineer - Digital Velocity

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The Managing Consulting Engineer makes innovative and ingenious contributions to new solution/product design and implementation, based on understanding of applicable technology and how it can be applied to solution design, considerations of system-wide impact and business issues for clients. Provides technical expertise in analyzing client's requirements to develop Digital Velocity services offerings across multiple technology solutions that provide significant value. Supports complex engagements across multiple geographies.

What you will do:

• Lead project teams, directing coworker and client teams in solution design and development.
• Lead end-to-end ServiceNow solution architecture across one or more product lines (e.g., ITSM, ITOM, CSM, ITAM, etc.), ensuring alignment to platform best practices and client business outcomes.
• Aggregate oversight of technical solutions across multiple projects to ensure synergy in our approach and broad visibility to the solutions delivery team
• Proactively addresses or escalates any budget issues that are identified during the project.
• Quality Assurance for SOW requests that meet triggers for size, cross brand, and complexity. Perform peer review of deliverables from other team members for technical content to ensure accuracy.
• Maintain client relationships as a trusted Technical Advisor. Serve as focal point for communications between multiple departments and clients, when necessary, using experience and judgment to communicate effectively to all parties. Recommend solutions supporting client account teams with development of proposals, quotations, and presentations.
• Define and govern ServiceNow platform architecture, including data model design, integration patterns, environment strategy, and security model.
• Act as the primary owner of technical solution design artifacts.
• Lead technical discovery workshops and translate business requirements into scalable ServiceNow solutions aligned to CSDM and platform standards.
• Define and enforce platform governance.
• Provide architectural guidance for complex integrations.

• Bachelor's degree and 7+ years of IT Infrastructure experience, including 3 years of experience with large enterprise cross-brand projects. Or, 11+ years of IT Infrastructure experience, including 3 years of experience with large enterprise cross-brand projects.
• Deep expertise in the ServiceNow platform
• Strong understanding of ServiceNow data model and architecture
• Ability to define and enforce development standards
• Experience leading large-scale ServiceNow implementations (multi-workstream, multi-geography) with cross-functional teams.
• The candidate must demonstrate the ability to multitask and prioritize workload under tight deadlines in a fast-paced environment. They should have proven organizational, time-management, problem-solving, and follow-up skills. They should also be able to manage and escalate technical issues to the appropriate vendor support team.
• The candidate will be expected to maintain client relationships as a trusted Technical Advisor and serve as the focal point for communications between multiple departments and clients when necessary. They should be able to take a lead technical role in reviewing and editing deliverables produced by other Engineering and Consulting teams.
• Provide technical expertise in analyzing client's requirements to develop IT services offerings across multiple technology solutions. Should also be able to recommend solutions and support internal account teams with the development of proposals, quotations, and presentations.
• Excellent written, presentation, and verbal communication skills are required, including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
• Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in a manner that meets clients' needs. Must be able to act calmly and productively when confronted with change, ambiguity, and risk, and deal constructively with problems that do not have clear solutions or outcomes.
• Demonstrated experience applying lessons learned to unique problems and a history of reskilling on new technologies with the ability to determine benefits for clients.
• Should have the ability and willingness to travel as needed to other CDW locations or client sites.
• A valid U.S. driver's license is required., We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Pay range: $125,000 - $193,200 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities. As a fullstack, fulllifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.