Principal Operations Specialist (IT Business Process Automation)
Role details
Job location
Tech stack
Job description
Were looking for a Principal Operations Specialist (IT Business Process Automation) to lead workflow automation across ServiceNow and ProcessX, partnering with IAM and QAR stakeholders to streamline processes, strengthen compliance, and improve reliability. Youll own the end-to-end lifecyclefrom design and integration to operations, incident response, and audit readinessso teams can move faster with confidence.
As a Principal Operations Specialist, a typical day might include the following:
- Design, build, and maintain automated workflows in ServiceNow and ProcessX to improve operational efficiency and service delivery.
- Identify, scope, and prioritize automation opportunities across IAM and QAR aligned to business goals and regulatory standards.
- Optimize platform configurations and integrations for performance, scalability, and compliance, following ITIL and GxP best practices.
- Monitor and continuously improve service availability, reliability, and throughput against defined SLAs/OLAs; publish clear metrics and dashboards.
- Define and enforce operational guardrails, SOPs, CSV/validation artifacts, and documentation to ensure GxP, security, and audit readiness.
- Lead major incident response for automation services; coordinate triage, stakeholder communications, root cause analysis, and post-incident reviews.
- Create and execute Service Improvement Plans; use data and analytics to measure impact and recommend enhancements.
- Act as a trusted advisortranslate requirements into practical roadmaps and automation solutions; align platform capabilities with stakeholder needs.
- Partner with Security, QA, and Compliance to meet requirements such as data integrity, access controls, and change governance.
- Own the automation platform roadmap; evaluate new features, apps, and integrations that extend value across the enterprise.
Requirements
- Deep hands-on experience with ServiceNow workflow configuration, Flow Designer, IntegrationHub, CMDB, and custom development/integrations.
- Proven success implementing automation that improves efficiency and compliance in GxP contexts; familiarity with 21 CFR Part 11 and Annex 11.
- Strong familiarity with IAM and QAR processes in regulated environments and experience operating validated systems using GAMP 5 concepts.
- Expertise with core ITIL disciplines: Incident, Problem, Change, Request, Monitoring/Reporting; strong operational rigor.
- Experience creating validation packages and audit-ready documentation; understanding of data integrity controls and operational guardrails.
- Service management operations at scale, including escalation procedures and on-call/major incident leadership.
- Technical breadth across operating systems (Windows, Linux), virtualization (VMware), and monitoring/security tools (e.g., Splunk, Claroty, next-gen OT tools).
- ServiceNow certifications (e.g., CSA, CAD, CIS in relevant modules) or equivalent demonstrable expertise.
In order to be considered for this position, you must hold a BS/BA in Information Technology or related field and
- Senior: 5 years of experience delivering IT/OT services to business or consumers
- Principal: 8 years of experience delivering IT/OT services to business or consumers
- May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role.
- Strong GxP experience and proven experience in highly regulated environments required
- Service Management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
- Experience with delivering projects and initiatives in the IT or OT space.
- Deep experience with ITIL disciplines
- Experience with operating systems (Microsoft Windows & Linux), VMware.
- Experience with monitoring and security tools such as Splunk, Claroty and next Gen OT tools.
Benefits & conditions
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries specific benefits, please speak to your recruiter.
