IT Support Specialist
Role details
Job location
Tech stack
Job description
We are seeking a motivated and experienced IT Support Specialist to join our growing dynamic and fast-paced IT team. In this M-F/8-5 hands-on role, you will work at our beautiful Springfield, MO center of operation headquarters providing technology support and customer service to a multi-company/multi-state enterprise to ensure the highest level of service delivery. In this position you use state-of-the art IT management and connectivity toolsets to support our back-office and remote staff running the latest Windows 11 pro modern laptops, IOS and Android devices across our enterprise SD-WAN, Cisco network, Office 365, cloud-VOIP, MDM and asset management environments. This IT Support position has a unique additional focus on our new employee Enterprise Hires and Terms process., * About this position: This position's primary focus is to support our new employee hires and terms IT process with backfill on support of our information technology systems across the Phoenix Home Care & Hospice company. Primary job responsibilities will include user hardware & software support, installation of computer systems & software, and maintaining computer networks and connectivity
- TECHNICAL SUPPORT DUTIES AND RESPONSIBILITIES
- Procure, inventory, setup and configure new hire and termed employee equipment and software.
- Manage 2,000-line Verizon/AT&T account and procure/replace phone and tablet equipment as needed.
- Responsible for system security, inventory management, and performing ManageEngine and Apple Business Manager console activities to manage profiles/apps on devices.
- Implement and maintains mobile device management solutions, administer phone registration and advises on enterprise policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment. Manages enterprise-class mobile device management solutions for IOS/Android phone and tablet devices.
- Participate in technical research and development to enable continuing innovation within the Enterprise.
- Evaluate requests for hardware and software; researches and recommends solutions to technology needs, compatible with the client's technology architecture and infrastructure and resource constraints.
- Secondary responsibilities as time permits:
- Provide End-User Support for Microsoft Office 365
- Installing, configuring and monitoring computer hardware, VOIP phones, Microsoft Azure and Windows-based software, systems, networks and printers.
- Responding in a timely manner to service issues and requests sent in through the help desk software.
- Providing technical support for all departments across multiple physical locations.
- Testing new technology and developing strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
- A learning environment where you will assist in supporting SD-WAN, Cisco networking, Azure AD, cloud VOIP, Microsoft O365 Admin, SharePoint, Teams and new acquisition conversions
- Follows emergency plans for equipment, security or power failures when necessary.
Requirements
- Proven skill set with an orientation to serve exhibiting qualities of compassion, passion, patience, honesty and optimism.
- Demonstrates great customer service skills, listens carefully, and exercises patience.
- Excellent verbal, written and interpersonal communication.
- Excellent critical thinking, decision making, diagnostic and problem-solving skills.
- Outstanding organizational and time-management skills.
- Working knowledge of internet security, PHI & HIPAA, and data privacy principles.
- Ability to prioritize and meet goals.
- Acute attention to detail.
- Ability to work under deadlines.
- Physical ability to lean, stoop, lift and carry loads, as well as work under desks.
- Preferred Candidates Will Have:
- 1-5 years of experience working in an IT role.
- Great attention to detail with following a process from start to finish.
- Excel, Inventory tracking, Apple/Android OS, Apple Business Manager, ManageEngine experience or ability to learn software quickly.
- Experience in working with Microsoft Office 365 administration, setup and operations.
- Ideal Candidates Will Also Have:
- Experience in help desk support operations.
- Experience in VOIP, 3CX, cell phone and tablet setup and maintenance.
- Experience in setting up Active Directory and Exchange accounts for new users and groups.
- Experience in networking infrastructure including monitoring and management of switches, firewalls, VLAN, wireless and SD-WAN.
- Experience in SAN, NAS and Virtualization.
- Experience in DNS and DHCP management.
- Certification and degree in information technology, computer science or related field.
