AI Product Owner

A large enterprise client of ours is seeking a Product Owner to lead the vision and delivery of a customer facing, AI powered IVR experience. This role will focus on enabling customers to self-serve through natural voice interactions while improving customer satisfaction, operational efficiency, and call containment. This individual will serve as a techno functional lead, acting as a key liaison between business stakeholders and technology teams to shape the future of conversational platforms.

Key Responsibilities

• Own and drive the product vision, strategy, and roadmap for Conversational IVR solutions

• Lead end to end delivery, ensuring strategic value, usability, and performance of solutions

• Translate business needs into clear technical requirements, including data flows and data structure mappings

• Partner with engineering teams to create user stories, define acceptance criteria, and curate the product backlog

• Manage backlog prioritization and ensure 1-2 iterations of work are always ready

• Balance customer experience, business value, and delivery timelines when making prioritization decisions

• Influence key stakeholders across design, planning, and execution decisions

• Collaborate closely with frontend and backend engineers, designers, and business partners in an agile environment

• Define and track data driven metrics to measure and benchmark solution success

• Drive product launches and coordinate cross functional execution across the enterprise

• Play an active role in continuous optimization and process improvements

• Provide leadership, technical guidance, and mentorship within the product domain

Effective Communication: Clearly articulate complex technical concepts to diverse audiences

• Leadership: Make informed decisions, take ownership, and lead by example

• Collaboration: Foster strong cross functional partnerships and resolve conflicts constructively

• Problem Solving: Apply analytical thinking and creativity to solve complex challenges

• Adaptability: Thrive in fast changing environments with evolving priorities

• Customer Focus: Use customer insights and feedback to drive continuous improvement

• Strategic Thinking: Stay current on industry trends and emerging technologies

• Negotiation Skills: Align stakeholders and communicate a unified, actionable perspective

$50-60/hr, 3-5 years of experience as a Technical Product Owner

• Strong experience with customer facing digital or voice solutions, ideally Conversational IVR or chatbot platforms

• Experience translating business needs into technical requirements, user stories, and acceptance criteria

• Hands-on experience with:

o Backlog management and roadmap development

o Agile delivery environments

o First and second level UAT

• Strong understanding of distributed systems, cloud computing, and microservices architectures

• Solid data knowledge including SQL, NoSQL, data structures, and data relationships - Experience supporting AI-powered voice platforms or advanced IVR systems

• Prior experience in healthcare, pharmacy, retail, or regulated industries

• Experience working with conversational design teams

• Consulting or large enterprise transformation experience

• Background driving call containment, self service adoption, or operational efficiency initiatives