Help Desk Technician

We are seeking a Help Desk Technician who will provide telephone and remote-control support for level one computer issues and participate in the processing and maintenance of User Administration forms. The primary focus of this candidate will be receiving forms for staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.

Roles and Responsibilities:

• Attention to detail and ability to follow protocols is essential.
• Communication with supervisors and other departments is required.
• The Technician will need to provide responsive support to end users and escalate as necessary.
• The candidate will need to be able to review forms for completeness and assist customers with properly completing the forms.
• They will follow procedures for creating and modifying user accounts on various systems.
• Some interaction with other departments will be required to complete the required processing.
• PC Hardware and software installation
• End user support - face to face and via telephone

• Excellent customer service skills
• Experience with computer systems and user administration.
• Technical familiarity with Microsoft Active Directory.
• Experience with Windows 10,11
• Experience with Office 365
• Experience with Device Management, Device Imaging, Device Troubleshooting

WORK SCHEDULE:

• Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM

Required / Desired Skills

• DNS (Required 1 Years)
• Windows 10 (Required 4 Years)
• Communication skills both verbal and written (Required 4 Years)
• Learning ability (Required 4 Years)
• Team work (Required 4 Years)
• Active Directory (Required 4 Years)
• Microsoft Office (Required 4 Years)