Desktop Support Technician

Join a growing team as a Desktop Support Technician where you'll play a critical role in providing technical support and ensuring smooth operations for end-users. This role is ideal for a professional with a passion for technology and a focus on delivering excellent service in the professional services industry.

• Desktop support role with a mid-sized law firm
• Tier 1 and Tier 2 support, * Provide courteous, effective, and timely technical support for end users with questions or problems about the SGR computer, telephone, and remote access systems.
• Provide management escalation and end-user notification of IT problems as needed.
• Develop and maintain an expert knowledge of all aspects of the SGR technical environment.
• Ensure that all support calls received are resolved to the end user's satisfaction.
• Accurately and extensively document all support calls through the firm's ticketing system.
• Perform relocation of existing equipment to support user moves and installation for new users.
• Maintain the inventory of all SGR's production computer hardware.
• Set up and support the firm's video conferencing and audio-visual systems.
• Provide on-call technical support and resolution after hours-including nights, weekends, and holidays as required.
• Report observed problem trends or common user frustrations to the supervisor.
• Deploy, support, and troubleshoot firm hardware, including but not limited to PCs, laptops, printers, and phones.
• Perform other departmental duties as the supervisor requires in support of the IT department.

• Experience supporting Windows 10/11, iManage Document Management System (or similar), and Microsoft Office suite, as well as experience in a virtual Support Center environment.
• Understanding of network LANs and WANs in a Microsoft environment.
• Hands-on experience supporting desktop peripherals.
• Remote access technologies such as VPN and VMware Horizon.
• Strong mobile support skills for iOS and Android devices.

New York, New York Permanent USD80,000 - USD95,000 per year View Job Description, * Opportunities to work in a collaborative and supportive professional services environment.

• Exposure to advanced technologies and ongoing learning opportunities.
• Potential career growth within the technology department.

This opportunity is with a reputable law firm in NYC.