Software Engineer
Role details
Job location
Tech stack
Job description
If so, you could be our next Senior Product Support Engineer, playing a critical role in ensuring the reliability, performance, and customer success of our automation solutions. Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals. As a Support Engineer, you will play a key role in supporting Distributed Control Systems (DCS). You'll be part of a diverse team of cross-functional engineers who share your passion for innovation and quality across the field of Industrial Automation. In this role you will:
- Provide technical support for deployed automation software products, ensuring timely resolution of customer issues.
- Diagnose, troubleshoot, and resolve software defects and performance problems across multiple platforms.
- Maintain and enhance existing software systems to improve stability, security, and usability.
- Collaborate with product development teams to implement fixes and improvements based on customer feedback.
- Develop and maintain scripts, tools, and processes to streamline support and maintenance activities.
- Assist in creating and updating technical documentation, FAQs, and knowledge base articles.
- Participate in root cause analysis and continuous improvement initiatives to reduce recurring issues.
- Support release management activities, including patch deployment and version control.
- Learn company tools, products, manuals, and procedures.
- Communicate with customers and field service engineers via CRM tools.
- Analyze customer data (drawings, specs, manuals, log data) to extract requirements or troubleshoot production issues.
- Troubleshoot and modify system software for DCS issues following patch process.
- Develop and execute test plans to define validation criteria.
- Test and integrate software/hardware.
- Guide customer concerns through follow-up action items to closure.
- Maintain development environments and associated applications as needed.
- Document all phases of development per project requirements.
Requirements
Are you a problem-solver with a passion for keeping products running smoothly and customers satisfied?, * Leads by example and empowers their team.
- Demonstrates leadership and a customer-first mindset.
- Strong analytical skills for interpreting logs, performance metrics, and error reports.
- A bachelor's degree in computer or electrical engineering or equivalent
- 5+ years of relevant experience
- Comfort working with languages such as C/C++
- Familiarity with GIT source control
- Familiarity with Microsoft .NET Framework such as ATL, MFC, WPF\WCF
- Deep Experience with Linux and Windows environments, including system-level troubleshooting.
- Experience with application level software such as OPC, OPC UA, DCOM, raw UDP communications
- Experience with industrial automation industrial automation systems and protocols a plus
- Proven ability to manage multiple complex support cases and maintenance projects simultaneously.
- Hands-on ability/style; enjoys discovering, overcoming challenges, and innovating
Benefits & conditions
We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan. Please note that any offer of employment is contingent upon a background check.
