Bilingual AI Engineer

• Architect and develop AI-driven IVR and conversational systems using Python
• Build English-Spanish translation systems.
• Perform data analysis using SQL on large-scale IVR and interaction datasets
• Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
• Lead development of agentic AI workflows for multi-step customer interactions
• Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
• Partner with IVR platform, speech engineering, and product teams
• Mentor offshore and junior AI engineers

• 5+ years of experience in AI / ML

• Very strong proficiency in Python

• Proven expertise in NLP, including:

• Text classification

• Clustering

• Hands-on experience with LLMs:

• Prompt engineering

• Evaluation frameworks

• Retrieval-Augmented Generation (RAG)

Good to Have

• Experience with Agentic AI and multi-agent orchestration
• Experience with LLMOps / MLOps in production environments
• Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)

• $85,000-145,075 per year At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive …

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