IT Support Technician III

• Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, servers, and network hardware.
• Resolve complex or high-priority user issues via phone, email, chat, or in person.
• Manage user accounts, permissions, and access across internal systems and cloud services.
• Document advanced troubleshooting steps, root-cause analyses, and process improvements in the ticketing system.
• Maintain and improve IT asset inventory, including lifecycle planning for equipment.
• Assist with and often lead the planning, execution, and support of IT projects, including upgrades, deployments, and system integrations.
• Provide mentorship and technical guidance to Level I and II technicians.
• Handle escalated tickets and serve as a subject-matter expert for specialized systems.
• Participate in evaluating new technologies and recommending improvements.

• Strong attention to detail and excellent problem-solving skills.
• Advanced knowledge of Microsoft Windows, macOS, and Microsoft 365 administration.
• Strong understanding of networking concepts (DNS, DHCP, VLANs, firewalls, VPNs).
• Ability to troubleshoot complex hardware, software, and network issues.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team.
• Ability to mentor junior staff and provide expert-level support., * 3-5 years of progressive IT support experience required.
• Experience supporting enterprise environments preferred.
• Prior experience handling Tier II/Tier III escalations strongly preferred.

Education Requirements:

• High school diploma or GED required however an Associate or Bachelor's degree in Information Technology or related field preferred.
• Industry certifications strongly preferred, such as: CompTIA A+, CompTIA Network+ or Security+ & Microsoft 365 or Azure certifications.

Shift: Monday-Friday 8:00am-5:00pm. This role is in office only and does not have any remote opportunities at this time. Pay: Up to $27.00/hour based on experience at the time of offer. Benefits

• Medical
• Dental
• Vision
• Supplemental Insurances
• Paid Time Off (PTO)
• 401(k)
• Holiday Pay
• Potential Monthly Production Bonuses

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