IT Support Specialist

Are you energized by providing handsâ??on technical support, improving IT systems, and ensuring users stay connected and productive?

DYOPATH is seeking an IT Support Specialist who delivers onsite IT setup, technical guidance, and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization., * Provide onsite IT setup of computers and devices for new and current users

• Develop and implement protocols and guidelines for the use of IT systems across departments and projects
• Provide guidance and recommendations on optimal IT solutions, technologies, and strategies
• Deliver technical support, assistance, and training for systems, networks, software, and hardware
• Serve as a liaison between end users and higherâ??level support teams to ensure clear communication and timely resolutions
• Install, configure, and maintain hardware and software, including printers, network cards, and other peripherals
• Monitor system and network performance and proactively address potential issues
• Perform troubleshooting, repairs, and data restoration to minimize downtime
• Conduct routine maintenance such as backups, software updates, and license management
• Collaborate with crossâ??functional teams to maintain IT standards and best practices
• Communicate effectively with team members, using team channels for escalations and assistance
• Contribute to and maintain documentation within the Knowledge Base
• Perform other duties as assigned

• Associate degree required
• Minimum of five (5) years of experience in the networking field
• Bachelor's degree in IT preferred

Certifications & Tools (Preferred)

• Familiarity with ASTEA
• CompTIA A+
• OEM equipment certifications
• Fortinet, Cisco, and Meraki certifications, * Takes a leadership role in service and quality initiatives; continuously improves processes
• Adheres to company and customer safety procedures
• Organized, selfâ??motivated, and able to prioritize effectively
• Strong interpersonal and communication skills with users, peers, and management
• Ability to read, analyze, and interpret technical and business documentation
• Ability to write reports, correspondence, and procedure manuals
• Ability to present information and respond to questions from diverse audiences
• Strong problemâ??solving skills and ability to work in environments with limited standardization
• Teamâ??oriented with a strong customer service mindset, If you're motivated to support users, improve systems, and contribute to a serviceâ??driven IT culture, DYOPATH wants to hear from you.

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• "You Pick a Day" paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available

* Join a company whose L.O.V.E. philosophy- Living Our Values Every Day-turns everyday work into meaningful impact. Grow & Thrive * DYOPATH supports professional development through collaboration, process improvement, and exposure to enterpriseâ??level IT systems. Awardâ??Winning Culture * Recognized for outstanding IT service-and we bring that same dedication to supporting each other.