Contact Center Infrastructure Engineer

• Consult on complex initiatives with broad impact and large-scale planning for Infrastructure Engineering.
• Analyze and resolve multi-faceted Infrastructure Engineering challenges.
• Collaborate strategically with client personnel to meet deliverables.
• Support platform and production issues, including incident management and resolution.
• Provide on-call support as part of a 24x7 coverage rotation.
• Assist in transitioning legacy systems to new cloud environments.

• 5+ years of Technology Infrastructure Engineering and Solutions experience or equivalent demonstrated through work, consulting, training, military experience, or education.
• Experience with contact center routing and Genesys Computer Telephony Integration (CTI).
• Platform and production support experience, including tools like ServiceNow for change and incident management.
• Proficiency in Linux or Windows environments.
• Experience with OCP platform support.

Additional Skills:

• Experience with cloud-based contact center solutions (e.g., Genesys, Avaya, or other relevant platforms).
• Hands-on experience supporting infrastructure for contact center technology environments.
• Ability to manage incident volumes of 100-200 tickets per week, with hands-on solutions for 3-4 incidents weekly.
• Genesys expertise, with a minimum of 3 years of experience preferred.

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $70 - $75

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>