Application Support Specialist

Reno Orthopedic Center wants you to join the team as an Application Support Specialist/Trainer! We are seeking an enthusiastic and dedicated team member to design and lead technical training programs for employees to improve Epic proficiency at our Main Location - 555 N. Arlington Ave., Are you ready to make a lasting impact on a dynamic healthcare organization? We are seeking an experienced and proactive Epic Training Specialist to provide essential training and support across multiple teams, from new hires to leadership. In this role, you will play a key part in equipping employees with the skills and knowledge they need to navigate EPIC updates and business workflows efficiently.

As a vital member of the team, you'll create and deliver Epic screen-by-screen training, tailoring it to different roles, business functions, and organizational needs. You'll stay ahead of the curve, continuously updating your knowledge of EPIC changes and identifying emerging training requirements to ensure the organization remains aligned with best practices. Your ability to work closely with employees to assess their technical needs and objectives will directly contribute to the success of the training program.

You'll have the opportunity to manage small to medium-sized projects and initiatives, collaborating with various teams to support clinical and business applications. Additionally, your expertise will help deliver impactful training for new hires, providers, and special training sessions, ensuring every individual receives the guidance and tools they need to succeed. And with your first-level problem analysis and in-depth knowledge of assigned applications, you will offer valuable support to clinical and operational departments alike.

This is a great opportunity to be part of a forward-thinking team that is dedicated to improving operational excellence through effective training and support.

A Day in the Life

Level 1 Responsibilities

• Provide ongoing training and support for new hires, employees in new roles or with new assignments, providers, leadership, and for organization-wide training on EPIC updates;

• Create and deliver Epic screen by screen training through business workflows (business functions can vary);

• Maintain current knowledge of EPIC updates and other pertinent changes that may drive training needs;

• Work with the employees to determine their technical requirements and therefore their training needs and objectives;

• Manage small to medium projects or specific aspects of projects and initiatives for training and support for clinical or business applications;

• Prepare and deliver effective training for all new hires, providers, and special training sessions;

• Provide first level problem analysis, acquires a base knowledge of assigned applications to support clinical and operational departments.

Level 2 Responsibilities includes all responsibilities in Level 1 and additionally:

• Compose and maintain company standard operating procedures (specific company workflows) from an Epic perspective;

• Assist leadership with workflows/departments/areas being affected by changes and updates and provide at the elbow support for all Go-Live updates and enhancements affecting ROC;

• Evaluate trainee performance using observation and testing to ensure transfer of knowledge and application to day-to-day operations;

• Perform audits for specific lines of business to ensure ROC workflows/protocols are being followed;

• Modify and share reports using the Epic provided reports library.

Certifications/Education

• High School Diploma/GED;

Knowledge of:

• Workflows and terminology in a medical clinic environment;

• MS Office and presentation software.

Experience:

• One year of experience using Epic, the electronic health records system;

• Training staff how to use Epic, the electronic health records system;

• Communicating effectively with professional and clinical staff.

Preferred Qualifications - How can you set yourself apart from other applicants? (if app.)

• Epic credentialed trainer certification by completing the outlined training and demonstrating comprehension through passing a curriculum assessment

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

• Medical, dental, vision insurance

• Discounted orthopedic care at ROC

• Paid time off and holiday pay

• Extended sick leave

• 401(k) plan contributions with no match required

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: * We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve. * We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up. * Here, you're encouraged to own your success - we support your growth, celebrate your contributions, and empower you to take initiative. * Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development. * We value kindnessas a core strength - it's how we treat our patients, our colleagues, and our community. * Most importantly, we encourage every team member to be an advocate - for patients, for progress, and for doing what's right. If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC. What sets us apart? Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand - and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years - and we're still growing!, Come build your career with a team that's committed to innovation, community, and compassion in orthopedic care. Whether you're a seasoned specialist or just starting your journey, you'll find purpose, impact, and growth at Reno Orthopedic Center. *ROC doesn't just talk about values - they live them. Every day here feels like a chance to do meaningful work with people who truly care." - Mandy Metcalf, ROC Team Member