Data Center Technician 1
Role details
Job location
Tech stack
Job description
The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintain accurate chain-of-custody logs of incoming and outgoing customer packages and ensure facility cleanliness. As a member of the Operations Team, the Data Center Technician I will handle trouble tickets and remote hands requests from creation through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues and guide both internal and customer compliance to our security standards., * Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.
- Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
- Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment.
- Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
- Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted on time.
- Always maintain facility cleanliness and "Tour Readiness".
- Follow DataBank Cabling Standards.
- Help maintain accurate inventory of work tools, equipment, and devices.
- Other duties as assigned.
Requirements
- High school diploma or equivalent
- Previous NOC/SOC/IOC experience and/or data center experience
- Some familiarity with DS1, DS3, Ethernet and dark fiber circuits
- Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams
- 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.
- Customer Service Skills
- Cross Team Collaboration
- Running Cable/Climbing Ladders
- Be able to handle Critical Infrastructure emergencies
- Network/Power Monitoring
- Able to work a rotating schedule
- Responsibility and dependability are a must
- Candidates must have reliable transportation
- Reliable and able to work independently, if necessary
- Strong written and verbal communication skills
- Ability to learn quickly and apply new knowledge and skills
- Assess situations and escalate accordingly, following internal procedures
- Knowledge of Windows operating systems both pc and server-side
- Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus
- Must be able to lift a minimum of 50 lbs
Benefits & conditions
- Health, Vision and Dental Insurance Packages
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- 401k with company match
- Paid Time Off, Volunteer Time Off and Paid Holidays
- Certification Reimbursement
