Mgr. Software Engineering

The Cloud Operations Manager is responsible for ensuring the reliability, performance, and scalability of cloud-based applications and infrastructure. This role bridges operations, engineering, and customer experience to deliver high system uptime and seamless service delivery., Oversee day-to-day operations of SaaS platforms, ensuring high availability and performance (uptime, latency, SLAs)

Monitor systems using observability tools (logs, metrics, alerts) and lead incident response and resolution

Collaborate with DevOps, SRE, and engineering teams to deploy, maintain, and optimize infrastructure

Drive root cause analysis (RCA) and implement preventive measures for recurring issues

Establish and track KPIs/SLAs/SLOs for system reliability and customer experience

Ensure compliance with security, data privacy, and regulatory standards (e.g., SOC 2, ISO)

Coordinate change management, releases, and maintenance activities

Lead operational readiness for new features and system upgrades

Cloud platforms, incident management, monitoring tools (Splunk, Grafana), DevOps practices, automation, problem-solving, and cross-functional communication

The pay range for this position is $129,500 to $186,100. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you., UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.