Applications Manager (Information Systems Manager)

In this at-will, management position, you will direct a staff of supervisory, professional, and support personnel, along with staff augmentation and vendor partners, by providing strategic and tactical planning and oversight for all aspects of the City's IT application portfolio, including commercial off-the-shelf (COTS) products, enterprise platforms such as enterprise resource planning (ERP) and geographic information system (GIS), Software-as-a-Service (SaaS) solutions, and custom developed applications., + Lead, supervise, and manage multiple teams to provide secure and reliable information technology (IT) services; increase the effectiveness and efficiency of teams through daily functional improvements, increased coordination and communication with businesses, customers, and other IT teams

• Drive efforts to modernize and simplify the application portfolio through application rationalization

• Oversee troubleshooting of issues and provide timely resolutions to business customers for supported applications; ensure teams comply with required governance and standards

• Participate in all IT Leadership functions and responsibilities; provide strategic development, cross-division alignment, and budgetary oversight for all division functions and work efforts

• Manage vendors that are providing services and products; identify and address performance issues with vendors

• Support management reporting

• Make fact-based decisions on staffing levels and service delivery; ensure service level agreements are met

• Ensure appropriate and effective communication with individual customers and Citywide

• Other duties as assigned

• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page, + Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City's job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

• Successful application rationalization and modernization of an application portfolio
• Pertinent federal, state, and local laws, codes, and regulations
• Application security and application security frameworks

Ability to:

• Make well-reasoned and timely decisions based on careful, objective review and informed analysis
• Establish and maintain effective working relationships with staff at all levels
• Communicate expertly both orally and in writing
• Successfully lead and organize projects involving multiple team members and stakeholders, + Bachelor's degree from an accredited college or university with major coursework in a related area of study
• Seven years of full-time, professional experience in a related field
• Four years of administrative, leadership and supervisory experience

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience in successful application rationalization and modernization of an application portfolio
• Experience leading and supervising a diverse team of IT technicians performing multiple roles
• Experience managing enterprise, software-as-a-service (SaaS), commercial off-the-shelf (COTS), low-code/no-code, and custom developed applications
• Experience managing vendors, including managed service providers, + Less than high school
• High School diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or above

02

How many years of relevant experience do you possess?

• Less than one year
• One or more years
• Two or more years
• Three or more years
• Four or more years
• Five or more years
• Six or more years
• Seven or more years
• Eight or more years
• Nine or more years
• Ten or more years

03

Do you have at least four (4) years of administrative, leadership, and supervisory experience?

• Managing enterprise, software-as-a-service (SaaS), commercial off-the-shelf (COTS), low-code/no-code, and custom developed applications
• Managing vendors, including managed service providers
• None of the above

05

Please explain your experience in detail, including your role and where you gained the experience. Please type N/A if not applicable.

• Required Question

Employer City of Colorado Springs