IT Support Specialist

· Assist staff with the installation, configuration and ongoing usability of devices and software.

· Update and configure devices with Mobile Device Management (MDM) solutions, preferably Microsoft Intune.

· Perform regular maintenance on computers and mobile devices.

· Setup, configure, and maintain cloud-based Windows and Linux computers.

· Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, while keeping users apprised of work status).

· Solve technical problems with internal and external clients quickly, effectively, accurately, and professionally.

· Monitor and prioritize incoming support tickets, ensuring timely response and resolution.

· Ensure computers interconnect seamlessly with diverse systems including associate validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

· Works with procurement staff to purchase hardware and software.

· Assess functional needs to determine specifications for above mentioned purchases.

· Train and document processes for users on how to use new hardware and software; use new features of existing software, etc.

· Maintain VoIP telephone system.

· Update, maintain, and query information in various databases.

· Associates and/or bachelor's degree preferred

· Minimum 5 years of experience supporting Windows, Linux, and Mac OS X.

· Familiarity with iOS and Android mobile devices, including configuration, troubleshooting, and support.

· Familiarity with Microsoft Azure and Microsoft Entra (formerly Azure Active Directory) for identity and access management.

· Experience with Microsoft Office Suite.

· Experience installing software, patches, updates on desktops, laptops, and servers.

· Experience with maintaining backups and basic network security.

· Experience troubleshooting basic network, software, printing problems

Behavioral Requirements:

· Excellent organizational skills and time-management skills.

· Works well in high-pressure situations (e.g., computer or system shutdowns).

· Excellent written and verbal communication and presentation skills.

· Experience in customer service and the ability to communicate technical concepts to nontechnical users.

· Strong interpersonal skills and high attention to details.

· Ability to be self-motivated and to perform duties independently.

· Sufficient schedule flexibility to manage priority events of the company.

· Proven ability to learn new and navigate software programs.

· Strong willingness to continuously learn, grow, and expand technical skills to keep pace with evolving technologies and organizational needs.

· Willingness to assist with tasks outside of assigned responsibilities, demonstrating flexibility and a team-first attitude to support overall organizational success.

Physical Demands & Working Conditions

· Sitting/Standing/Flexibility: Ability to stand and sit for 8 or more hours when in an office environment.

· Speech/Reading: Ability to speak, read, and write English proficiently and deliver a variety of instructions furnished in written, verbal, diagram, or schedule form.

· Lifting: Ability to lift items weighing up to 50 pounds.

· Vision/Hearing: Ability to understand a variety of instructions furnished in written, verbal, diagram, or schedule form.

· Safety: Ability to understand and communicate safety precautions when necessary.

Helios HVAC/R Services LLC determines compensation based on the cost of labor across several US geographic markets. The base pay for this position ranges from $25-$35 hour. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.