Onsite Computer Technician
Role details
Job location
Tech stack
Job description
The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems. Performs level 2 triage and provides onsite support for Telecom, Systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff., Install and configures personal computer hardware, software applications and peripherals
- Provides Sr Management/Executive support
- Technical escalation points for T2 team members
- Works independently with minimal supervision required
- Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
- Troubleshoot Windows 10, for common software and hardware related problems
- Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment
Requirements
- Minimum 3 years experience as a personal computer technician supporting a large environment of users
- Proven ability to troubleshoot users' issues remotely
- Proficient in MS Word, Excel, OneDrive, and Teams
- Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
- Expertise with remote support tools i.e., Bomgar
- Terminal Servers, or VMWare
- 3 years' experience with hands-on Networking and Active Directory
- Advanced knowledge of personal computer hardware and peripherals
