Information Technology Manager

We're hiring a full-time, hands-on front-line IT manager to lead a team of development and support engineers (up to 10) responsible for the stability, enhancement, and operational support of legacy archive platforms at Fiserv. This role operates in a fast-paced environment with a strong focus on external client needs. You will lead day-to-day execution across development delivery and 24x7 operational support while coaching team members and driving continuous improvement., * Lead a team of engineers delivering work across development and operational support/maintenance.

• Drive platform/application stability and service health, including incident reduction and root-cause follow-through.
• Manage 24x7 on-call coverage and operational readiness (triage, escalation, restoration, and follow-up actions).
• Plan and deliver project work and platform enhancements; coordinate priorities, commitments, and timelines with partners and external client stakeholders.
• Apply Agile practices (Scrum/Kanban) to manage work intake, delivery, and continuous improvement.
• Coach, mentor, and develop team members; provide clear direction, feedback, and performance support.
• Lead change management activities to reduce risk and improve reliability during deployments and platform changes.
• Communicate clearly and proactively-written and verbal-especially during incidents, escalations, and status reporting.

• Demonstrated people leadership experience or clear readiness to lead (coaching, prioritization, accountability, and stakeholder communication).
• Strong problem-solving skills with the ability to go deep technically, ask effective questions, and guide troubleshooting.
• Experience leading or supporting software development and production support in a mixed delivery/support environment.
• Working knowledge of several of the following: Linux, IBM platforms, Windows, .NET, DB2, JCL, COBOL.
• Experience working with distributed teams (including offshore/India-based resources) and collaborating across time zones.
• Ability to participate in an on-call rotation and support a 24x7 environment., * Experience supporting legacy archive or records platforms (e.g., IBM OnDemand) and mainframe-adjacent systems.
• Familiarity with Scrum and Kanban in a production support and enhancement model.
• Experience leading change management and basic project execution (scope, plan, risks/issues, delivery tracking).

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.