Senior Technology Support
Role details
Job location
Tech stack
Job description
What you'll do...
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This role goes beyond traditional support it requires anticipation, discretion, and ownership . The individual will act as a trusted technology advisor to executives, ensuring their technology ecosystem is always optimized, secure, and aligned with business priorities.
This position requires onsite presence and participation in a 24/7 executive support pager rotation , ensuring continuous coverage for critical incidents.
About Team:
Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts, Walmart U.S. offers an extensive selection that our customers value, whether they shop online at Walmart.com, through one of our mobile apps, or in-store. Focus areas include customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization.
What you'll do:
Executive-Focused Support
- Provide white-glove, concierge-level IT support to senior executives and their staff.
- Serve as a single point of ownership for executive technical issues from intake through resolution.
- Build trusted relationships with executives, understanding their preferences, workflows, and priorities.
Proactive Technology Management
- Anticipate issues before they occur through proactive monitoring, maintenance, and optimization.
- Ensure executive devices (laptops, mobile, conferencing systems) are always fully functional and up to date.
- Conduct regular executive environment health checks.
Incident Response & Escalation
- Respond rapidly to high-priority incidents, including after-hours via pager rotation.
- Drive end-to-end incident management, coordinating across infrastructure, networking, and application teams.
- Operate with urgency and precision during business-critical events.
Collaboration & Meeting Support
- Ensure flawless execution of executive meetings, board sessions, and high-visibility events.
- Support advanced collaboration technologies (Teams, Zoom, conference room systems, AV setups).
Technology Advisory
- Advise executives on best use of technology tools, productivity enhancements, and emerging capabilities.
- Translate technical concepts into clear, business-relevant language.
Continuous Improvement
- Identify patterns and recurring issues; drive root cause analysis and long-term fixes.
- Contribute to knowledge management and automation initiatives to improve service efficiency.
- Partner with engineering teams to influence product and service improvements.
Requirements
- Strong experience in executive IT support or high-touch enterprise support environments .
- Deep knowledge of:
- Windows and macOS ecosystems
- Mobile device management (iOS/Android)
- Collaboration tools (Microsoft 365, Teams, Zoom)
- Networking fundamentals (VPN, Wi-Fi, remote access)
- Familiarity with AV/conferencing technologies and executive meeting environments.
Service Excellence Mindset
- Proven ability to deliver white-glove, customer-first support.
- High attention to detail with a bias for action and ownership.
- Ability to remain calm and effective under pressure.
Communication & Presence
- Strong interpersonal skills with the ability to engage confidently with senior leadership.
- Exceptional verbal and written communication.
- High level of professionalism, discretion, and confidentiality.
Operational Rigor
- Strong troubleshooting and analytical problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, high-stakes environment.
- Experience working in on-call or 24/7 support models., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Engineering, Information Technology, Computer Science, or related field and 2 years' experience in technology, system management and integration, process design, or related area OR 4 years' experience in technology, system management and integration, process design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading project teams, Supervisory, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Benefits & conditions
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used, The annual salary range for this position is $91,000.00 - $169,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
