Help Desk Technician

• Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of enterprise-standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.
• Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.
• Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.
• Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
• Provide support to M365 applications (Outlook, OneDrive, Teams, etc.)
• Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.
• Attend to issues with Enterprise-owned and personal mobile devices (iOS and Android) which are connected to clients corporate Email infrastructure.

Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience.

Certification Requirements:

• Industry certifications such as A+ (preferred)

Required Skills/Abilities:

• Excellent verbal and written communication skills

• Excellent customer service skills

Other requirements:

• CompTIA Certification highly desirable
• Experience with M365 applications (Outlook, OneDrive, Teams, etc.)

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.