Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands on technical support in an industrial manufacturing environment. This role focuses on end user support, ticket management, hardware troubleshooting, and basic infrastructure assistance, with a strong emphasis on customer service and ownership of issues from start to finish.

The ideal candidate is personable, adaptable, eager to learn, and comfortable working onsite in a loud, hot, and physically demanding environment. This is a highly collaborative role supporting internal employees and working closely with Corporate IT and infrastructure teams., End User & Desktop Support

• Troubleshoot and resolve issues related to laptops, desktops, and peripherals
• Provide hands on hardware support including computers, monitors, printers, copiers, and telephones
• Assist users with Windows 10, Microsoft Office 365, and packaged software
• Perform software installations, updates, and basic license tracking
• Respond to and resolve ServiceNow tickets in a timely and professional manner

Ticket Ownership & Escalation

• Assess incoming service tickets using ServiceNow
• Escalate network or advanced issues (e.g., Cisco applications, Active Directory issues beyond basic user support) to appropriate infrastructure teams
• Maintain ownership of tickets even after escalation, ensuring resolution through follow up and communication

Infrastructure & Systems Support

• Assist with mainframe related issues (primarily implementation support)
• Provide basic onsite support for local servers and networking equipment
• Develop a working understanding of the local LAN environment and topology
• Support infrastructure outsourcing partners with onsite assistance as needed
• VMware exposure in a small server environment is a plus, * Engage directly with internal clients, often requiring onsite visits to resolve issues
• Be flexible with schedules and available for after hours emergencies when required

• 3+ years of desktop support experience
• Experience working with:

• Windows 10
• Microsoft Office 365
• ServiceNow or similar ticketing systems

• Ability to assess service tickets, escalate appropriately, and maintain ownership through resolution
• Basic understanding of networking and server concepts
• Comfortable working fully onsite in an industrial/manufacturing environment
• Strong customer service and problem solving skills, * Experience assisting with mainframe implementations
• Exposure to VMware environments
• Prior work in an industrial or manufacturing setting
• Help desk or customer facing IT support background, * Associate's Degree in Computer Science, Information Technology, or a related field preferred, * Easygoing, adaptable, and team oriented
• Customer service minded with a strong sense of responsibility
• Willing to jump in, leave the desk, and resolve issues in person
• Eager to learn and expand technical skills
• Problem solver who may not always know the answer but is driven to find it

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.