Technical Support Engineer

• Provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen shares
• Respond with professional updates to customers via the support system within agreed SLAs
• Ability to troubleshoot and resolve customer issues in a timely manner
• Create and publish articles for Flexera's Knowledge Base
• Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
• Ability to work after-hours support when necessary

• Bachelor degree in a technical related field or equivalent work experience
• Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
• Strong customer orientation and dedication
• Good communication and interpersonal skills (works well individually and as part of team)
• Enjoys problem-solving and approaches them analytically and methodically
• Eagerness to learn new technologies/skills
• The ability to replicate a customer issue in-house regardless of OS

Desired:

• Demonstrable and relevant Technical Support experience
• Experience working in a SaaS environment
• Experience with MS SQL Server databases and SQL queries
• Network troubleshooting experience
• Good Windows administration skills
• Salesforce Experience

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud. We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com