Help Desk Support (Level 2) - CT

Knox Attorney Service, Inc.

Austin, United States of America

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Compensation

$ 80K

Job location

Austin, United States of America

Tech stack

Microsoft Windows

Microsoft Active Directory

iOS

Azure

Microsoft Outlook

Databases

System Configuration

Issue Tracking Systems

Information Technology Operations

Virtual Private Networks (VPN)

Network Troubleshooting

Microsoft Office

Standard Sql

SharePoint

Office365

User Administration

Job description

Seeking a Help Desk Support (Level 2) professional to provide technical assistance and operational support for end users. This role will focus on troubleshooting, system support, and maintaining IT service efficiency., * Provide Level 2 technical support for 50 200 users

Troubleshoot and resolve hardware, software, and network issues
Manage and update support tickets and service requests
Support user account management (Active Directory/Azure)
Perform system setup, upgrades, and maintenance tasks
Assist with IT operations and day-to-day support activities
Configure and support email, VPN, and remote access tools
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