Technology Specialist

The Technology Specialist supports the District's technology environment by administering endpoint systems, managing technology assets, supporting critical operational platforms, and assisting with cybersecurity practices. This role provides advanced technical support, ensures the reliability and security of district systems, and collaborates with Technology, Network and Systems Administration staff to maintain efficient and secure operations across all campuses and departments., 1. Administer and manage MDM systems and oversee full device lifecycle (procuring, deployment, configuration, updates, decommissioning)

2. Maintain accurate technology asset inventory, including device tracking, assignments, and audit readiness
3. Support cybersecurity efforts, including endpoint protection, access control, monitoring, incident awareness, and compliance with district security standards
4. Assist with system configuration, user setup, and ongoing maintenance of district platforms
5. Support cybersecurity efforts, including endpoint protection, access control, monitoring, and compliance with district security standards
6. Assist with user account provisioning, access management, and troubleshooting of authentication/permission issues
7. Provide Tier 2 technical support for hardware, software, and connectivity issues; escalate as needed
8. Coordinate with vendors for cabling, system support, and equipment services; assist in scheduling and oversight of vendor activities
9. Collaborate with Network Administrator, Systems Administrator and Technology Administrator to support operations, deployments, and initiatives
10. Coordinate and support the implementation of technology projects, including tracking progress, communication, and task completion
11. Maintain documentation, reporting, and compliance with district policies and procedures
12. Assist with installation and configuration of basic network-connected equipment, such as switches, wireless access points, VoIP phones, and peripheral devices
13. Research, evaluate, and support implementation of new technologies and systems to improve district operations
14. Other duties as assigned

Supervisory Responsibilities None

Working Conditions: This position works in a school environment and may be required to travel throughout the District to support multiple campuses. Work may occur in offices, classrooms, outdoor areas, and equipment spaces with varying conditions, including exposure to heat or cold. Physical demands include lifting and carrying equipment (up to 25-45 pounds), frequent walking, and occasional bending, kneeling, climbing ladders, or working in confined spaces such as under desks or in wiring areas. May work prolonged or irregular hours

Tools/Equipment Used: Standard office equipment, computers, peripherals, hand-held and electric tools, and other technology-related devices Posture:Prolonged sitting; frequent standing and walking; occasional bending, stooping, kneeling, and climbing ladders Motion:Repetitive hand motions including keyboarding and use of mouse; frequent reaching, handling equipment, and use of hand-held and electric tools Lifting:Occasional light to moderate lifting and carrying (up to 25-45 pounds) Environment:Work is performed in office, classroom, outdoor, and equipment environments with varying conditions, including exposure to heat or cold; may require travel between sites and occasional after-hours work Mental Demands:Work with frequent interruptions; manage multiple tasks; meet established deadlines; maintain emotional control under stress

• Associate's degree in Computer Information Systems, Computer Science, or related field preferred
• Relevant industry certifications (e.g., CompTIA, Microsoft, Google, JAMF, Apple, or similar) preferred
• Candidate must have satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the employee

Experience

• Minimum of five (5) years of experience supporting technology systems in an enterprise or K-12 environment preferred
• Experience with endpoint management, device lifecycle management, system administration support, networking, VoIP preferred

Special Knowledge/Skills

1. Proficiency with Windows, macOS, ChromeOS, and mobile operating systems
2. Experience with Mobile Device Management (MDM) and asset inventory systems
3. Knowledge of identity and access management (e.g., Active Directory, Google Workspace)
4. Working knowledge of VoIP systems and basic networking concepts (IP, wireless, VLANs)
5. Understanding of cybersecurity principles, endpoint protection, and account security
6. Ability to troubleshoot hardware, software, and system issues
7. Strong organizational, communication, and customer service skills