IAM (Sailpoint) Specialist (REMOTE)

We are requesting candidates with hands?on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments. Core Technical Support Experience

• Tier 1 / Frontline Technical Support

• Troubleshooting cable, internet, and voice services
• Diagnosing connectivity and service issues using structured problem?solving tools
• Root cause analysis for repeat or chronic service issues
• Coordinating repairs and escalation when necessary

• Networking & Connectivity

• TCP/IP configuration, verification, and troubleshooting
• Modem resets, re?provisioning, and service activation
• IP address provisioning and management (add/delete multiple IPs)
• Basic network diagnostics and service validation

Systems & Endpoint Support

• Installation, configuration, and support of:

• Desktop/workstation hardware and software
• Network printers
• Anti?virus solutions

• Administration of:

• Shared folders and file systems
• User files and directories
• Device drivers and peripheral hardware

• Small?office networking support (LAN setup and maintenance)

• Experience working with customer support and ticketing tools
• Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
• General desktop and operating system support

Customer & Business Interaction

• High?volume, customer?facing support role with strong communication skills
• Ability to handle:

• Troubleshooting and repair coordination
• Billing and service inquiries
• Retention?focused customer interactions

• Experience supporting both internal users and external customers

Ideal Background

• Experience in telecommunications, ISP, or managed service environments
• Comfortable supporting small office or departmental IT environments
• Strong multitasking ability in fast?paced support settings
• Customer?service oriented with technical problem?solving capability