IT Support Associate
Role details
Job location
Tech stack
Job description
Michigan Technological University is seeking a IT Support Associate for our Michigan Tech Research Institute Department. They will provide general support and administration of MTRI computer networks and systems. Provide computer software development support to research and development programs. Act as initial point of contact for the MTRI IT service desk. Support and maintain MTRI cyber security infrastructure. The position is based at MTRI in Ann Arbor, MI (www.mtri.org)., 1. Support, maintain, and update computer systems.
- Troubleshoot and repair computer systems.
- Initial point of contact for the MTRI service desk.
- Participate as part of the team charged with making MTRI NIST-800- 171, DFARS Clauses 252.204-7012, 252.204-1709, 252.204.1720, 252.204.1721, and CMMC compliant and maintaining compliance.
- Continue to improve performance by being aware of new technologies and security products, participating in educational opportunities, reading professional publications, and participating in professional organizations.
- Accept ownership of, and responsibility for responding to, new and varied requests.
- Apply safety-related knowledge, skills, and practices to everyday work.
- Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
- Other duties as assigned.
Required Education, Certifications, Licensures
Current, non-expired CompTIA Security+ certification, Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
Requirements
-
1-3 years of Professional experience in computer/network support and administration, including: o Medium scale networks o Large scale NAS arrays
-
Professional experience administrating Linux platforms, including: RHEL and Ubuntu Installing and compiling software packages
-
Professional experience managing Microsoft Windows 10/11 and Server 2016/2019/2022 in an Active Directory environment.
-
Professional experience in hardening Windows and Linux systems in accordance with NIST SP 800-53 or NIST SP 800-171 using SCAP and STIGs.
-
Hands-on experience maintaining and patching Microsoft Windows and Linux systems.
-
Experience in troubleshooting various computer hardware, including wireless APs, printers, projectors, and phones.
-
Professional experience using Rapid7 and Nessus to find and remediate vulnerabilities in Microsoft Windows and Linux systems
-
Professional Experience with Unified Endpoint Management software particularly Manage Engine Endpoint Central.
-
Professional Experience with CrowdStrike for endpoint protection, detection and response.
Desirable Education and/or Experience
- A strong knowledge of computer systems, hardware, and software.
- Proven analytical and problem-solving skills.
- Experience using the TeamDynamix ticket system.
- Experience in installing, replacing, and troubleshooting server and laptop hardware
Required Knowledge, Skills, and/or Abilities
- Active Secret-level or higher Department of Defense security clearance.
- Excellent written/oral communication skills with the ability to convey technical information to non-technical users effectively.
- Demonstrated organizational ability and attention to detail.
- Ability to take direction, but work without continuous oversight
- Ability to exercise discretion and independent judgment with respect to significant matters related to job duties.
- Demonstrated commitment to contribute to a safe work environment.
Desirable Knowledge, Skills, and/or Abilities
- Professional knowledge of GIS Mapping software & spatial analytics technology
- Professional knowledge and Management of Microsoft 365 GCC High environments
- Professional experience in managing DoD programs/networks in off line environments
Work Environment and/or Physical Demands WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits & conditions
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed. Full-Time Equivalent (FTE) % (1=100%)
1
FLSA Status
Exempt
Appointment Term
12 months
Shift
Pay Rate/Salary
The salary range for this position is $60K-$65K. However, thefinal salary will depend on experience and qualifications.
Title of Position Supervisor
IT Manager
Posting Type Internal & External Posting
Dependent on Funding Yes
