Senior Network Solutions Support Technician

• Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points).

• Monitor network performance and troubleshoot connectivity issues.

• Provide Tier 2 support for network-related incidents; escalate issues as appropriate. (add to this)

• Maintain accurate documentation of configurations and procedures for customer and internal teams.

• Assist with network upgrades and patch management.

• Exhibit a working knowledge of network security best practices and work diligently to protect our customer's intellectual property.

• Respond promptly and professionally to customer and sales force inquiries via telephone and email.

• Train customers in the proper use and deployment of supplied equipment and services.

• Advise Product & Services team and vendor partners regarding product issues that are discovered through deployments or technical support calls with customers.

• Assesses project requirements and recommends updates or improvements to network designs and installations to ensure optimal performance and alignment with business needs.

• Support project management by maintaining documentation, diagrams, and tracking customer and staff inquiries using a centralized database.

• Provide on-call/ after-hours support as required.

• Associate's or Bachelor's degree in computer science, information technology, computer information systems, computer networking or other related discipline is required. Equivalent work experience will be considered in lieu of a degree.
• 5 years of experience in IT support or networking is required.
• Cisco Certified Network Associate (CCNA) certification required.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation abilities.
• Intermediate proficiency with Microsoft Office Suite.
• Must have and maintain a valid driver's license.
• Ability to travel regularly through assigned territory. Some overnight travel is required., * Additional certifications from vendors specializing in IT and OT technologies (e.g., Cisco, Palo Alto, Rockwell Automation, Siemens) are highly preferred.

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

At Werner, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other., Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."