Service Architect

Service Architect - Contract OUTSIDE IR35 - Market Rate £ DOE - London

We are looking for a Service Architect to join a client based out of London to help deliver the service framework and model for an Azure Virtual Desktop with a focus on processes around Joiner-Mover-Leaver

Key Responsibilities

• Define the end-to-end service for AVD, including SLAs, support tiers, service catalogue entries, runbooks, and operational guidelines.
• Create JML workflows, provisioning processes, access controls, and operational procedures aligned with ITSM standards.
• Develop workflows for incident, problem, request, and change management relating to the Azure Virtual Desktop.
• Work across multiple teams to ensure relevant governance
• Ensure service design aligns with Azure best practices and governance.

Skills needed to succeed

• Strong understanding of Azure Virtual Desktop, Azure core services, identity and access management etc
• Proven experience designing or managing enterprise service models and operational workflows.
• Knowledge of service transition/service introduction.
• Experience formalising JML processes in an enterprise environment
• Strong stakeholder management skills

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

• Strong understanding of Azure Virtual Desktop, Azure core services, identity and access management etc
• Proven experience designing or managing enterprise service models and operational workflows.
• Knowledge of service transition/service introduction.
• Experience formalising JML processes in an enterprise environment
• Strong stakeholder management skills

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.