Change Manager

This role will own change management and adoption (hypercare) for a newly launched AI-enabled product used across sales teams. While product managers build the features, this individual ensures launch success, user adoption, training, and ongoing support during the critical post-launch period.

Hypercare runs for approximately 60 days after launch, and this role will be fully accountable for driving adoption, identifying issues, and coordinating resolution.

Key Responsibilities Change Management & Hypercare Own end-to-end change management for new product launches, specifically: User readiness Process impact assessment Adoption strategy Lead the 60-day hypercare period post-launch: Identify bugs, gaps, and process breakdowns Partner with business units and product teams to drive resolution Act as the primary owner of adoption (not escalating everything upstream) Training & Enablement Oversee training programs for new and existing tools: Salesforce PeopleSoft Internal tools Office hours and ongoing enablement Work closely with HR and Training teams to: Automate training processes where possible Streamline onboarding and system education Automation & Continuous Improvement Identify opportunities to automate workflows tied to: HR systems Training delivery Internal tooling and processes Focus on execution and outcomes - how to get things done, not just identifying issues

AI experience -Salesforce, ERP experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.