IT Field Technician in Troy

As a Field Technician, you'll be the person our clients see and rely on. You'll be on-site at client locations deploying and supporting network infrastructure, troubleshooting issues, and ensuring their environments run the way they should. The technical work matters, but so does how you show up - how you communicate with a client, how you keep them informed, and how you leave them feeling confident in BAE Networks. This is a role for someone who takes pride in both the quality of their technical work and the quality of their client relationships., * Installing, configuring, and maintaining routers, switches, firewalls, and wireless access points at client sites

• Troubleshooting LAN/WAN connectivity and network performance issues through to resolution
• Deploying structured cabling, patch panels, and rack systems
• Supporting Windows Server, Active Directory, and Microsoft 365 environments
• Communicating clearly with clients throughout every visit - setting expectations, explaining work performed, and following up as needed
• Responding to service tickets and on-site dispatches within defined SLA windows
• Documenting configurations, time, and work outcomes thoroughly in our ticketing system
• Collaborating with the internal team to escalate and resolve complex issues
• Supporting new client onboarding and infrastructure deployment projects

• 1+ years of hands-on IT or network field technician experience
• Solid understanding of TCP/IP, DNS, DHCP
• Experience with Fortinet products (firewall, switch, APs) - equivalent experience with other platforms is welcome
• Proficiency with Windows Server and Microsoft 365 environments
• Experience with IP-based phone systems
• Strong client-facing communication skills - you can explain technical issues clearly to non-technical people and leave clients feeling taken care of
• Comfortable working independently in the field while staying closely connected to the team
• Valid Michigan driver's license; ability to travel to client sites throughout the Metro Detroit region
• Ability to work in varied physical environments and lift up to 50 lbs

NICE TO HAVE

• Experience in a managed service provider (MSP) environment
• Familiarity with ConnectWise or similar PSA/ticketing platforms

• Competitive salary based on your experience
• Medical, Dental, and Vision insurance
• 401(k)
• Paid Time Off and paid holidays
• Employer-provided tools and equipment
• A collaborative team that supports each other and takes the work seriously

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers., BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology infrastructure. Our team is collaborative by nature - we rely on each other, communicate openly, and take shared ownership of the work we deliver to our clients.