Mid-Level Systems Engineer

As a Systems Engineer at Boeing Intelligence & Analytics (BI&A), some of your duties will include providing help desk support, being the point of contact for any issues, training users on the platforms, and engaging with the diverse users of the various platforms. Additionally, you will be responsible for testing upgrades, helping the community build out the communities on the platforms, and engaging with the customer., * Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours.

• Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel.
• Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings.
• Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation.
• Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements.
• Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets.
• Maintain and update training materials, feature documentation, and release communications.
• Track and report community support metrics, help desk activity, and weekly/recurring program reports.

To be eligible for this demanding position, the ideal candidate should demonstrate the following experience and qualifications:

Required Education and Years of Experience:

• 9 Years of experience in Systems or IT related roles or a highly related field of work with similar scope and responsibilities.
• A Bachelor's degree may be substituted for 4 years of experience and a Master's Degree may be substituted for 6 years of experience, * Active TS/SCI with Polygraph, * Strong oral and written communication skills, including experience briefing and training diverse audiences
• Self-starter and motivated learner with the ability to quickly learn new platforms, tools, and technologies.
• Knowledge of community management concepts and best practices.
• Familiarity with the Intelligence Community mission, intelligence cycle, or similar enterprise collaboration environments.
• Ability to troubleshoot issues, coordinate with stakeholders, and "firefight" service or platform problems.
• Experience engaging users in online collaboration platforms and moderating forums or communities.
• Proficiency with Microsoft Office tools.
• Basic, working knowledge (or ability to learn) HTML, CSS, and JavaScript to support simple page design and user assistance.

As a fully owned subsidiary of The Boeing Company, BI&A offers an optimal mix of a small company environment with exceptional opportunities supported by a large corporation. Every day, Boeing Intelligence & Analytics supports global missions by building and delivering intelligence, analytics, and cyber solutions that enable users to advance national security. From hardware and software engineering solutions to analytics that keep this nation safe, we create value that meets users' needs. With vibrant partnerships and innovative approaches, we serve the Intelligence Community through innovation and vision. We have provided our customers with the tools needed to counter evolve global and cyber threats, and to improve wartime decision-making. * Our talented employees bring software development, systems engineering, and advanced analytics expertise. * We offer numerous prime contract opportunities with customers headquartered in Maryland, Virginia, and the District of Columbia, as well as subcontract opportunities that align with our areas of focus and additional opportunities nationwide through our parent company. * We have current open positions on awarded programs across diverse customer sets and are anticipating upcoming contract awards with a 5-year life cycle and an additional 5 option years. * Our diverse portfolio allows our employees to move to other projects and teams as they gain further proficiency in their current skill set and learn new skill sets along the way. * We offer hands-on access to cutting-edge technologies and a culture of technical excellence.