Desktop Support Engineer (Level 2) / Sr. Deskside Services Technician

Day to day varies from phone/email, project-based work

Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment

Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure

Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications

Support new hire deployments, as well as, RTO projects and office moves

Network connectivity troubleshooting & control room support

Maintaining hardware inventory in designated site pantry & inventory management tools

Shipping and receiving of assets

Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution

3+ years of Experience as Deskside Support Specialist (hardware configuration & support)

Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications

Prior experience troubleshooting utilizing remote support tools

Prior ServiceNow ticketing system experience

Ability to troubleshoot first call resolutions while being able to multi task hardware related issues

Prior experience in imaging workstations (desktops/laptops)

VPN and VDI support experience required

Support End-User projects supporting IT & business operations

Effectively work with cross functional teams to deliver on IT & business objectives

Support Installs, Moves, Adds, & Changes

Call center support experience, preferred

Prior inventory management of corporate assets required

Prior enterprise printer support required

Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization

Ability to lift 25 lbs.