Principal Technical Support Engineer

As a member of the Database Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

• Strong Oracle Database fundamentals - SQL tuning, indexing, execution plans, statistics, sessions, waits, locking, transactions, PL/SQL knowledge.

• Strong understanding of Performance Tuning methodologies including SQL Tuning

• ORDS architecture knowledge - connection pools, standalone/Tomcat deployment, REST calls, session management, request timeouts, logging.

• REST/API performance basics - HTTP latency, payload size, concurrency, network round trips, JSON processing overhead.

• APEX skills - Working knowledge of APEX e.g., creating pages, region/report optimization, Interactive Reports/Grids tuning, session state management, PL/SQL process efficiency, static file optimization.

• SQL Developer skills - query tuning, worksheet/session behavior, client-side fetch settings, connection issues, data model/browser performance.

• Middleware / Web server knowledge - Tomcat/Jetty/WebLogic basics, JVM memory/thread pools, logs, CPU/memory bottlenecks.

• Networking fundamentals - DNS, TLS/SSL overhead, load balancers, proxies, latency between app and DB tiers.

• Operating system basics - CPU, memory, disk I/O, file descriptors, process monitoring on Linux/Windows servers.

• Cloud / OCI awareness - compute, storage, autoscaling, networking, observability tools.

• Troubleshooting methodology - isolate DB vs app vs network, reproduce issues, compare environments, baseline vs current state.

• Ability to learn and use new AI and ML tools

• Programming in C or Java

• Nice to have certifications: OCI (Oracle Cloud Infrastructure), APEX, AI Foundation

Personal competencies

• Desire to learn and continually expand knowledge in Database Options and Cloud Technologies

• Customer focus - Recognize customer urgency and the business impact/sensitivity of issues and provide timely, effective technical solutions

• Structured Problem Recognition and Resolution

• Experience of contributing to a shared knowledge base

• Experience of Support level work, like resolving customer problems, managing customer expectations, escalations and work under pressure

• Excellent Communication skills - Verbal and Written

• Planning and organizing

• Working Collaboratively and globally

• Relentless pursuit of Quality work

• Team Working and Results oriented

• Flexibility to work in different shifts and off days, including holidays and weekends.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $33.37 to $67.88 per hour; from: $69,400 to $141,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

 Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

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