Intermediate-Level Tier 2 IT Support Engineer

We are seeking an Intermediate-Level Tier 2 IT Support Engineer to support Tier I analysts and handle escalated technical issues. This role focuses on advanced troubleshooting, root cause analysis, and providing dependable support across Microsoft 365, networking, and remote support tools., * Handle Tier 2 support tickets and escalations from Tier I analysts

• Perform network troubleshooting and root cause analysis for connectivity and performance issues
• Provide administrative and technical support within Microsoft 365 admin centers
• Support VPN connectivity, user access, and permission-related issues
• Utilize PSA tools for ticketing, documentation management, and service tracking
• Create and maintain clear technical documentation and knowledge base articles
• Leverage RMM tools for monitoring, alerting, and proactive issue resolution
• Effectively prioritize and manage multiple simultaneous issues
• Support onsite client projects and assist with technical initiatives and improvements

The ideal candidate will have a strong understanding of Microsoft 365 admin centers, Tier 2 networking support, and experience using PSA, RMM, and documentation tools to track, resolve, and prevent issues. This position requires the ability to multitask, prioritize effectively, and perform well in a fast-paced, high-pressure environment. Over time, this individual will also support onsite client projects, contribute to technical improvements, and help drive ongoing advancements for customer environments., * Strong troubleshooting and analytical skills

• Tier 2 networking support and troubleshooting
• Proficient understanding of Microsoft 365 admin centers
• VPN support and user access management
• Familiarity with PSA tools, documentation management, and RMM platforms

Preferred Skills & Qualifications

• Excellent communication skills and a positive, professional demeanor
• Ability to multitask and perform well in a high-pressure environment
• Experience supporting Cisco products and Microsoft Server environments (preferred)
• Certifications preferred:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Cisco CCENT

This is a Permanent position based out of Cockeysville, MD. Pay and Benefits The pay range for this position is $55000.00 - $65000.00/yr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.