Tier 2 Technical Support

ESSENTIAL FUNCTIONS:- Client Relationship Management: Serve as the primary customer contact

for equipment support and service Coordinate Move/Add/Change (MAC) process

Basic device cleaning and replacement of operator accessible parts and consumables per

equipment specifications.

Break-fix activities account for 70% of role responsibilities:

Provide IP address support

Perform basic equipment problem diagnostics

Point of contact for equipment removal and delivery for onsite support

Contact service as required (Xerox and 3rd party)

Utilize Xerox web-based applications as required to include Service Call Handling

Accurate call reporting on Equipment in Xerox designated systems

Remote Service call onsite support Driving (if required for duties)

Escalate printer network issues to appropriate resource

Pro-actively manage consumables and supplies using the DOS calculator

Maintain on-site operator replaceable parts inventory

Collect equipment meter information and submit for billing purposes

Lift and move up to 50 pounds

Read, write and follow basic English instructions

Customer service and communication skills

Ability to manage multiple tasks

Perform duties with minimal supervision

Customer problem resolution including escalation as required

Coordinate work tasks to ensure fulfillment of SOWs

Will need to drive personal vehicle to remote site in Crystal City, VA

EDUCATION: Minimum High School diploma or equivalent

Skills

customer relationship management

Additional Skills & Qualifications

lift up to 50 lbs

This is a Contract position based out of Chantilly, VA.

Pay and Benefits

The pay range for this position is $25.36 - $25.36/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.