IT Help Desk Technician

Serve on a team as the first points of contact for the Information Technology department using phone and an Electronic Ticketing system

Provide first level support to resolve problems with products and applications of internal team members

Triage staff technical issues by asking questions and documenting information pertaining to staff concerns

Collaborate with team members, employees and vendors to resolve IT issues

Perform remote troubleshooting using diagnostic techniques to resolve common technical issues

Escalating tickets as necessary

Diagnosis of Hardware, Connectivity - Networking issues

Configuring Apple IOS using company standards

Troubleshooting of Windows OS issues and errors

Placing equipment orders and updating IT asset inventory

Keeping the IT inventory up to date for both new and existing company owned devices

Help contribute to education/training of our internal customer base on common identified issues

Have a passion for technology and helping others solve problems

Naturally curious and a self-motivated learner

Familiarity with Office 365 & Windows 11

Strong people and communication skills

Strong analytical and problem-solving skills

Enjoy working in a fast-paced environment

Demonstrated commitment to continual improvement

Adaptable to change

Ability to multi-task

Open to light travel and field work as needed

High school diploma or equivalent