Technical Customer Service

The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p.

What You'll Be Doing:

• First-level support for Cellular users in a Call Center environment

• Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.

• Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.

• Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.

• Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.

• Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).

• Process and document all interactions within the company's ticketing/CRM systems with accuracy and clarity.

• Provide friendly, patient, and clear communication-translating basic technical steps into easy instructions for customers.

• Follow compliance, quality, and performance standards set.

• High school diploma or GED required

• 0-2 years of customer service, call center, retail, or technical support experience

• Must be comfortable working in a fast-paced, call center-style environment

• Strong verbal communication and active listening skills; able to explain simple steps clearly and patiently

• Basic familiarity with smartphones and mobile devices (iOS and Android)

• Willingness to follow scripted workflows, troubleshooting guides, and documented procedures

• Comfortable using computer systems, ticketing tools, and CRM platforms with accuracy

• Reliable attendance and punctuality - training and ongoing work are 100% onsite

• Ability to type, document cases, and navigate multiple systems while speaking with customers

• Open to learning foundational technical skills through structured training

• Must be available to work assigned shifts after training (between 8:00a-7:00p, Monday-Friday)

• Professional attitude with a customer-first mindset

Technical degrees, certifications, or advanced IT experience are not required - this is a great opportunity for someone looking to break into IT or technical support., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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