Help Desk/Desktop Support Analyst

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects., * Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments.

• Manage software installations and ensure systems are updated and functioning efficiently.

• Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally.

• Support onboarding processes for new hires, including system setup and user account creation.

• Oversee IT inventory tracking, reporting on issued equipment and onsite assets.

• Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online.

• Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects.

• Maintain confidentiality and ensure secure handling of company data.

• Provide light travel support for onboarding and other IT-related needs.

• Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations. Requirements * Minimum of 2 years of experience in help desk or desktop support roles.

• Proficiency in Active Directory and Microsoft Windows 10.

• Strong troubleshooting skills across Mac and PC platforms.

• Familiarity with Microsoft 365 applications and tools.

• Experience managing service desk tickets in high-volume environments.

• Knowledge of telecom/VoIP solutions such as RingCentral.

• Ability to handle multiple tasks efficiently while maintaining attention to detail.

• Excellent communication skills, with the ability to work effectively in larger groups and team settings. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.