SRE - Cloud Operations Engineer

As a Site Reliability Engineer (SRE) Cloud Operations, you will provide operational ownership, reliability engineering, and cloud operations support for a Digital Banking platform running across Windows Server, IIS, and Microsoft Azure. This role focuses on ensuring availability, performance, security, and scalability for customer-facing digital banking workloads.

You will be part of a team delivering 24x7 production support across Windows Server (2016/2019/2022) and Azure (Prod/DR) environments, working closely with Application Development, DevOps, Infrastructure, Network, and Security teams to operate at scale using SRE principles., Reliability Engineering & Cloud Operations

• Provide operational ownership for Digital Banking applications hosted on Windows Server / IIS across Azure and on-prem environments.
• Apply SRE principles to improve service reliability, availability, and performance.
• Define and execute operational best practices around stability, resiliency, and controlled change.
• Support high-availability and disaster-recovery architectures across production and DR environments.

Monitoring, Observability & Incident Response (Core Focus)

• Monitor platform and application health using Dynatrace and Splunk.
• Perform advanced diagnostics using Windows Event Logs, PerfMon, and Azure Monitor.
• Lead and participate in P1/P2 incident response, including bridge calls, real-time troubleshooting, and coordination across multiple teams.
• Drive root cause analysis (RCA) and implement preventive and corrective actions.
• Track and reduce operational toil through automation and engineering improvements.

Application & Platform Operations:

• Support application deployments, hotfixes, and production releases with a strong focus on safety and repeatability.
• Manage SSL/TLS certificate lifecycle management, including renewals and configuration across IIS and load balancers.
• Execute and coordinate OS and application patching using WSSCCM and cloud tooling.
• Support and optimize F5 / ADC load-balanced environments.

Security, Compliance & Governance

• Enforce security and compliance controls including RBAC, least-privilege access, encryption in transit and at rest, Active Directory, GPOs, service accounts, and secrets management.
• Support audits, risk reviews, and control evidence collection.

Automation, CI/CD & Engineering Enablement

• Build and maintain automation using PowerShell, DSC, and Ansible.
• Partner with DevOps and AppDev teams to support CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins) for Windows/IIS workloads.
• Improve deployment reliability, rollback strategies, and operational guardrails.
• Contribute to platform designs supporting blue/green, canary, and zero-downtime deployments where applicable.

• Strong hands-on experience administering Windows Server (2016/2019/2022) in production environments.
• Strong hands-on experience with IIS, including site configuration, application pools, bindings, performance tuning, and troubleshooting.
• Hands-on, production experience with Dynatrace for application and infrastructure monitoring.
• Hands-on, production experience with Splunk for log analysis, queries, dashboards, and troubleshooting.
• Experience diagnosing system and application issues using Windows Event Logs and PerfMon.
• Experience supporting high-severity production incidents, including ownership during incident bridges.
• Working knowledge of TCP/IP, HTTP/S, TLS, and integrations with load balancers, WAFs, and reverse proxies.
• Experience managing deployments, patching, SSL/TLS certificates, and formal change management processes.
• Strong PowerShell scripting and automation experience; exposure to DSC and/or Ansible.
• Experience operating workloads in Azure, including production and DR environments.
• Working knowledge of Active Directory, GPOs, service accounts, and PKI/certificate management.
• Bachelor s degree in Computer Science, Information Technology, or equivalent practical experience.