IT Support Specialist - AI Trainer

• Build long-horizon IT tasks with deterministic rubrics to evaluate agent performance.
• Develop scenarios in Helpdesk with tickets having known resolutions and diagnostic steps.
• Create Identity and Access scenarios for provisioning with defined role-based outcomes and SSO/MFA issues.
• Design Endpoint and SaaS scenarios for device setup and license management against specified targets.
• Work independently and asynchronously to meet deadlines and improve task quality.
• Collaborate to ensure tasks have checkable answers without subjective judgment., To support the teams working on our exciting projects, we are looking for Senior Specialist - IT Support In the United States - New York The IT support group is part of our g…

• 4 days ago

• 2+ years in IT support, helpdesk, or sysadmin.
• Expertise in identity and access (Okta, Active Directory, Entra ID), endpoint management (Jamf, Intune), M365 or Google Workspace admin, ticketing ops (Jira, ServiceNow).
• Comfortable with IT artifacts: tickets, runbooks, access-change requests, incident write-ups.
• Clear written communication; can articulate reasoning and encode it into deterministic rubrics.

Preferred

• CompTIA, ITIL, or equivalent certifications.

• Hourly contractor, Paid weekly via Stripe Connect

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey., Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. We are seeking a performa…, © 2026 Careerjet All rights reserved