IT Support Engineer

• Provide 3rd line technical support for complex incidents and problems
• Act as an escalation point for Microsoft 365, Active Directory, and core infrastructure issues
• Administer and support Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Intune)
• Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP
• Support on-prem and cloud/hybrid environments (Azure / Entra ID)
• Perform root cause analysis and implement permanent fixes
• Lead on incident resolution and problem management activities
• Contribute to system upgrades, migrations, and infrastructure projects
• Create and maintain technical documentation and knowledge articles
• Mentor and support junior IT staff
• Ensure systems meet security, compliance, and best-practice standards

Technologies:

• Active Directory
• Azure
• Cloud
• Support
• ITIL
• Microsoft 365
• Security
• SharePoint
• Windows
• Office 365

• Proven experience in a Senior / 3rd Line IT Support role
• Strong expertise in Microsoft technologies, including:
• • Microsoft 365
• • Active Directory / Group Policy
• • Windows Server & Windows 10/11
• Experience supporting hybrid cloud environments
• Solid troubleshooting and diagnostic skills
• Experience working within ITIL-based service desks
• Strong communication skills and a customer-focused approach, We are a forward-thinking and technically focused organization seeking a bright and engaging Senior IT Support Engineer to join our small, friendly, but focused IT team. In this role, you will play a key part in our IT operations, contributing to the maintenance and improvement of our IT services. We highly value motivation to learn and develop, and offer opportunities for career advancement within our supportive environment.