IT Support Technician

• Troubleshoot and resolve customer issues and questions while maintaining an accurate task record in our helpdesk system
• Proactively help resolve support tickets as required
• Participate in infrastructure installation, hardware refresh, and other projects as occasion demands
• Install new equipment and software at customer premises

Technologies:

• Hardware
• Support
• macOS
• Office 365
• Windows
• SharePoint

• Excellent communications (strong written and verbal communication skills)
• Excellent customer service (willing to go the extra mile)
• Interest in learning about current/new/future technologies to help the Company, customers, themselves, and their team
• Ability to take ownership of a task or project to see it through to completion and exceed expectations whenever possible
• Self-motivated and a contributing member of the team
• Flair for problem solving
• Ability to manage/prioritize their own workload to meet customer satisfaction and Service Level Agreements
• Good time management
• Ability to work under pressure
• Minimum of 2 years proven experience working in an IT Support role
• Thorough knowledge of current IT technology, including (but not limited to) Microsoft Desktop PC OS Windows/MacOS, Microsoft Office 365, high-level desktop support skills, and backup technologies (experience with N-Able products is desirable)